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good morning. we are 100% Thai company, when we make verification, in your list of country tel unfortunatly no have Thai country +66, please contact us for discuss

No, I didnt ask for any recall. Not sure why the bank did this. I made everything myself, got my crypto and its in my own wallet. Nobody told me to do it or was involved with this. Everything is okay from my side. So no, I dont want the money recalled. Please reject it.

[Initiated by admin] Dear Francisco Balastegui Buhigas, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value Date: 13/08/2026 Amount: EUR 5,700.00 Value Date: 06/08/2026 Amount: EUR 6,000.00 Value Date: 06/08/2026 Amount: EUR 10,000.00 Value Date: 20/08/2026 Amount: EUR 9,442.02 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Francisco Balastegui Buhigas. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

No recall please. 2000 eur from 20/08 is my transaction. I have my crypto, no fraud, no third party. I didn't ask them for refund.

[Initiated by admin] Dear Janusz Stasiak, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value Date: 20/08/2026 Amount: EUR 2,000.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Janusz Stasiak. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Odrzucam ten recall. Przelew na 8925 EUR z 21.08 zrobiłam sama, krypto jest na moim portfelu. Nikt mnie nie oszukał. Nie zgłaszałam nic do banku, to ich pomyłka. Zamknijcie sprawę i odblokujcie mój IBAN.

[Initiated by admin] Dear Elzbieta Bozena Kajdas, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value Date: 21/08/2026 Amount: EUR 8,925.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Elzbieta Bozena Kajdas. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

i refuse all recall requests. all august transfers were done by me to buy crypto and i got everything. no scam no third party and i didn't ask my bank for moneyback. please unlock my account.

[Initiated by admin] Dear Demeester Jean, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value Date: 14/08/2026 Amount: EUR 7,800.00 Value Date: 11/08/2026 Amount: EUR 7,510.00 Value Date: 19/08/2026 Amount: EUR 11,240.00 Value Date: 07/08/2026 Amount: EUR 7,500.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Demeester Jean. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Pas de recall pour moi, je refuse le rappel de fonds. Mon portefeuille est sécurisé et tout est en ordre. J'ai bien reçu mes cryptos pour les transactions des 20 et 25 août. Je n'ai jamais demandé de remboursement à ma banque.

[Initiated by admin] Dear Planckaert Thierry, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value date: 21 August 2026
Amount: EUR 11,301.64 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Planckaert Thierry. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Ich lehne den Recall-Antrag ab. Die Zahlung vom 18.08. über 1.830 EUR war absolut gewollt. Meine Krypto kam komplett auf meiner eigenen Wallet an, ich verwalte sie alleine und wurde von niemandem reingelegt. Ich habe meiner Bank keinen Auftrag gegeben das Geld zurückzuholen, das war wohl ein automatischer Block von denen. Bei mir ist alles bestens gelaufen. Richard Schmied

Dear Schmied Richard, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value date: 19 August 2026
Amount: EUR 1,830.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Schmied Richard. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

[Initiated by admin] Dear Schmied Richard, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value date: 19 August 2026
Amount: EUR 1,830.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Schmied Richard. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

C'est moi qui ai fait cette transaction et j'ai tout reçu sur mon compte donc je refuse la demande de rappel de ma banque je ne suis pas victime d'une arnaque merci de fermer ce dossier rapidement.

[Initiated by admin] Dear Jean Michel Martin, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value date: 3 August 2026
Amount: EUR 5,796.45 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Jean Michel Martin. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

La transaction de 2 000 € du 29 juillet est totalement de mon fait. J'ai acheté mes cryptos, je les ai reçues, et je gère mes comptes comme je l'entends sans aucune arnaque. Je n'ai demandé aucun remboursement, ma banque a fait du zèle toute seule. Je refuse catégoriquement leur rappel de fonds. Clôturez ce dossier inutile et débloquez mes coordonnées LU IBAN. Jocelyne

[Initiated by admin] Dear Martin Jocelyne, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value date: 29 July 2026
Amount: EUR 2,000.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Martin Jocelyne. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

[Initiated by admin] Dear Martin Jocelyne, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of Value Date: 29/07/2026 Amount: 2,000.00. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Martin Jocelyne. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

De votre côté tout s'est super bien passé et je n'ai aucun problème avec vos services. Merci de fermer ce dossier et de débloquer mes coordonnées au plus vite. Je vous confirme ici que je refuse complètement la demande de rappel de fonds de ma banque. Christine Strube

[Initiated by admin] Dear Christine Strube, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payment: Value date: 24 August 2026
Amount: EUR 3,999.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Christine Strube. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Je refuse le rappel de fonds. Tout est en ordre avec Flipto : je n'ai subi aucune influence, je ne suis pas victime d'une arnaque et mes cryptos ont été entièrement reçues sur mon propre portefeuille. Je n'ai jamais demandé à ma banque de contester ce paiement.

Bonjour, Les cryptos ont été entièrement reçues sur mon propre portefeuille. Je n'ai subi aucune influence et je ne suis pas victime d'une arnaque. De plus, je n'ai pas demandé à ma banque de contester ce paiement. Tout est en ordre avec votre service. Bien cordialement, Rio Pierrick

[Initiated by admin] Dear Rio Pierrick, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from our partner bank in connection with a fraud alert concerning the following payments: * Value date: 19 August 2026 — Amount: EUR 4,999.00 * Value date: 21 August 2026 — Amount: EUR 4,998.00 * Value date: 21 August 2026 — Amount: EUR 3,002.00 * Value date: 20 August 2026 — Amount: EUR 4,998.00 As a precautionary measure, the LU IBAN previously assigned to you has been deactivated and must no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Rio Pierrick. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

[Initiated by admin] Dear CESARO MATTEO, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 10,000.00 at 18/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is CESARO MATTEO. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Dear Flipto Team, I made this payment 100% voluntarily, without any third-party pressure or scams. I already received the full amount of crypto into my personal wallet, which is under my exclusive control. I never contacted my bank to dispute this transaction, report fraud, or ask for a recall. I did not authorize them to do this. I guess they triggered this alert by mistake on their end. Regards, Cesaro Matteo

[Initiated by admin] Dear CESARO MATTEO, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 10,000.00 at 18/08/2026; EUR 5,200.00 at 12/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is CESARO MATTEO. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

I am writing to officially reject the bank's recall request. I did not authorize them to dispute this. To satisfy your compliance requirements: 1. Yes, I received the full amount of crypto directly to my wallet. 2. Yes, this is my personal wallet and only I control it. 3. Yes, I initiated everything myself, voluntarily and with full consent. 4. No, there was no third party involved at all. Nobody influenced me. 5. No, I am absolutely certain I’m not a victim of any fraud or scam. 6. No, I never requested my bank to recall or report this payment. Marie-Astrid B.

[Initiated by admin] Dear BONDET DE LA BERNARDIE MARIE AST, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 3,000.00 at 15/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is BONDET DE LA BERNARDIE MARIE AST. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Zelo me skrbi to vaše sporočilo, prosim vas, da zavrnete ta zahtevek za preklic, z moje strani je vse v redu! Sploh nisem zahtevala od banke, da karkoli prijavi. Kriptovalute sem kupila prostovoljno, vedela sem, kaj delam, in prejela sem celoten znesek na svojo denarnico. Nihče me ni prevaral, nobena tretja oseba mi ne govori, kaj naj delam, in imam popoln nadzor nad svojo denarnico. Res ne vem, zakaj je banka poslala opozorilo, saj nikoli nisem zahtevala ugovora ali preklica plačila. Ľubica Zemenčikova

[Initiated by admin] Dear Zemencikova Lubica, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of 5,555.00 EUR 10/08/2026; 14,500.00 EUR 17/08/2026; 8,111.00 EUR 05/08/2026; 6,950.00EUR 18/08/2026; 14,500.00 EUR 12/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Zemencikova Lubica. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Guten Tag, ich war ehrlich überrascht, Ihre Nachricht zu erhalten, weil ich mich nie an meine Bank gewandt habe und keine Rückbuchung oder Betrugsmeldung veranlasst habe. Beide Überweisungen wurden von mir persönlich durchgeführt, um Kryptowährungen über Flipto zu kaufen. Ich habe die vollständige Menge der gekauften Kryptowährung erhalten und sie befindet sich weiterhin in meiner eigenen Wallet, auf die ausschließlich ich Zugriff habe. Die Entscheidung für diese Transaktionen habe ich selbst getroffen. Niemand hat mich beeinflusst, unter Druck gesetzt oder mir gesagt, dass ich diese Zahlungen vornehmen soll. Nach meiner Einschätzung liegt auch kein Betrug oder Scam vor. Aus diesem Grund bin ich mit dem Recall nicht einverstanden und bitte darum, die Transaktionen nicht rückgängig zu machen. Mit freundlichen Grüßen, Stephen Seifert

[Initiated by admin] Dear Seifert Stephen, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of 7,000.00 EUR 20/08/2026; 2,000.00 EUR 21/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Seifert Stephen. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Hallo, Ik heb deze betalingen zelf gedaan en de crypto ontvangen in mijn eigen wallet. Ik heb nog steeds volledige toegang tot die wallet. Niemand heeft mij onder druk gezet of gezegd dat ik deze transacties moest doen. Voor mij was alles duidelijk en ik denk niet dat ik slachtoffer ben van fraude. Ik heb mijn bank ook nooit gevraagd om deze betalingen terug te roepen of als fraude te melden. Daarom ga ik niet akkoord met deze recall. Johan Van Den Branden

[Initiated by admin] Dear Johan Van Den Branden, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of 17/08/2026- EUR 3,000.00; 13/08/2026- EUR 1,670.00 As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Johan Van Den Branden. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

non capisco perché ci sia questo recall. Io non ho chiesto niente alla mia banca. Ho fatto tutti i pagamenti personalmente e ho ricevuto le criptovalute sul mio wallet. Il wallet è mio e posso usarlo senza problemi. Nessuno mi ha detto di fare questi pagamenti e non sono stato truffato. Per me è tutto a posto, quindi non sono d'accordo con il recall.

[Initiated by admin] Dear D'Amico, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of 17/08/2026- EUR 10,286.85; 31/07/2026- EUR 12,262.00; 28/07/2026- EUR 17,130.00; 10/08/2026- EUR 12,262.00 As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is D'Amico. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Bonjour, Je confirme que j'ai bien acheté les cryptomonnaies et qu'elles sont arrivées sur mon portefeuille. J'en suis le seul utilisateur et j'y ai toujours accès. Cette opération a été faite de ma propre initiative. Personne ne m'a conseillé ou demandé de faire ce paiement. Je n'ai pas été victime d'une fraude et je n'ai jamais demandé à ma banque de rappeler ou de contester ce virement. Je ne suis donc pas d'accord avec cette demande de recall. Isabelle Grenier

[Initiated by admin] Dear Grenier Isabelle, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 5,000.00 at 07/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Grenier Isabelle. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Bonjour, J'ai bien effectué ce paiement moi-même et j'ai reçu la totalité des cryptomonnaies sur mon portefeuille. Ce portefeuille est le mien et j'en ai l'accès exclusif. Personne ne m'a demandé de faire cette opération et je ne pense pas avoir été victime d'une fraude. Je n'ai jamais demandé à ma banque d'annuler ou de contester ce paiement. Pour moi, tout s'est bien passé, je ne souhaite donc pas que ce paiement soit rappelé. Cordialement, Jocelyne Bianchi

[Initiated by admin] Dear Jocelyne Bianchi, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 4,988.20 at 18/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Jocelyne Bianchi. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Dzień dobry, To ja wykonałem ten przelew i otrzymałem całą zakupioną kryptowalutę. Portfel należy do mnie i tylko ja mam do niego dostęp. Nikt nie namawiał mnie do tej transakcji ani nie podejmował decyzji za mnie. Nie uważam, że padłem ofiarą oszustwa i nie zgłaszałem tego przelewu do banku ani nie prosiłem o jego cofnięcie. Pozdrawiam, Krzysztof Skladzien

[Initiated by admin] Dear Krzysztof Skladzien, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 9,100.00 at 12/082026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Krzysztof Skladzien. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Dear Flipto Compliance Team, I would like to confirm that the EUR 10,050.00 transaction was initiated by me personally and was made voluntarily. The cryptocurrency purchased under this transaction was received in full to the wallet address that I provided, and I retain full access to and control over that wallet. No third party instructed me to make the payment, controlled my bank account or wallet, or acted on my behalf. I do not consider myself to have been a victim of fraud or any other unauthorised activity in connection with this transaction and hopefully never in the future. I also confirm that I did not request my bank to recall, cancel, or dispute this payment, nor did I report it as fraudulent. Therefore, I do not authorise or support the recall request. From my perspective, the transaction was completed correctly and the services requested by me were fully provided. Please let me know if there is anything else I may support with. Kind regards, Brundseaux-Thirion

[Initiated by admin] Dear Brundseaux-Thirion, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 10,050.00 at 13/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Brundseaux-Thirion. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Nie byłem w banku i nie składałem żadnego recall. Wideo nie wyślę, przepraszam. Proszę powiedzieć, jak mogę odblokować konto, żebym mógł dalej kupować kryptowaluty.

[Initiated by admin] Dear Kniaziew Andrzej, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 2,000.00 at 17/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Kniaziew Andrzej. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

This payment it arrived to my wallet. I made this payment because I wanted to, nobody made me do it and crypto is my for save money for me everything with the transaction was completed correctly, so I do not agree with recall. And tell me how to buy more I want next week

[Initiated by admin] Dear Locatelli Giuseppe E Bertuletti Elv, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 2,600.00 at 11/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Locatelli Giuseppe E Bertuletti Elv. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Bonjour, I received the crypto for the EUR 1,800 payment on my wallet and its good and the wallet is mine and I have access to it myself. I made the payment volontairement and nobody made it for me.Je ne suis pas victime d’une fraude et I did not ask my bank to recall this payment. So I do not agree with this recall request and all is good. Merci

[Initiated by admin] Dear Maryse Dumey Grellier, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 1,800.00 at 29/07/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Maryse Dumey Grellier. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

[Initiated by admin] Dear Peyroux Fernand, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 1,345.00 at 06/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be closed, but we would appreciate a short video confirmation if convenient for you. The video may be recorded in English or in your native language: “My name is Peyroux Fernand. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

[Initiated by admin] Dear Peyroux Fernand, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 1,345.00 at 06/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be we would appreciate a short video confirmation. The video may be recorded in English or in your native language: “My name is Peyroux Fernand. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

[Initiated by admin] [Initiated by admin] Dear Peyroux Fernand, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 1,345.00 at 06/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be we would appreciate a short video confirmation. The video may be recorded in English or in your native language: “My name is Peyroux Fernand. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Hello Flipto Team! I don’t know why there is a recall because I never asked my bank for this. I always send money myself and I already got what I bought. Crypto is in my wallet and I can access it normally. Nobody contacted me to force this payment, it was my own decision. So from my side there is no problem with Flipto and no reason to return the payment. Merci Flipto

[Initiated by admin] Dear Peyroux Fernand, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of EUR 1,345.00 at 06/08/2026. As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be vwe would appreciate a short video confirmation. The video may be recorded in English or in your native language: “My name is Peyroux Fernand. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

Hello Flipto Team! I don’t know why there is a recall because I never asked my bank for this. I always send money myself and I already got what I bought. Crypto is in my wallet and I can access it normally. Nobody contacted me to force this payment, it was my own decision. So from my side there is no problem with Flipto and no reason to return the payment. Merci Flipto

[Initiated by admin] Dear Peyroux Fernand, We are contacting you regarding your recent transaction(s) with Flipto. We have received a recall request from the partner bank containing a fraud-related alert concerning your payment of ( Сумма и дата) As a precaution, the LU IBAN payment details previously assigned to you have been deactivated and should no longer be used. Please confirm the following: 1. Did you receive the full amount of cryptocurrency purchased under your order(s) to the wallet address provided by you? 2. Do you personally have full control over this crypto wallet? 3. Were the transaction(s) initiated by you voluntarily and with your full knowledge and consent? 4. Was any third party involved in, influencing, or instructing you regarding the transaction(s)? 5. Do you believe you may have been a victim of fraud or scam? 6. Did you personally request your bank to recall, dispute, or report the payment as fraudulent? Please confirm whether you approve or reject the recall request. If you initiated the recall, please briefly explain the circumstances so that we can review the matter with our banking partner. If you did not initiate the recall, the case will be vwe would appreciate a short video confirmation. The video may be recorded in English or in your native language: “My name is Peyroux Fernand. I have personally initiated a contact with Flipto and passed a verification procees and performed my transaction (s) There is no third party involved in my decision and I have full control over my crypto wallet and bank accounts I have not initiated a recall request and confirm all services are fully provided to me.” If any part of the above does not accurately reflect your situation, please explain this to us instead. Thank you for your cooperation. Flipto Compliance Team

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